Reporting to the Operations Manager, the Dispatcher plays a key role in coordinating service operations, supporting field technicians, and delivering an outstanding customer experience.
Key responsibilities include:
- Answer customer calls, inquiries, and service requests in a professional and timely manner
- Schedule and dispatch service calls to technicians based on priorities and availability
- Plan and coordinate technicians’ workloads, inspection visits, and monthly schedules
- Provide administrative support to field technicians and maintain service-related documentation
- Create and manage service calls, work orders, and related records;
- Provide basic technical assistance and direct customer concerns to the appropriate internal resources
- Monitor service activities to ensure work is completed within established timelines
- Promote the company’s products and services to existing and prospective customers
